The Jet Stream Grill, Part 2: CRI SOA Success Story

Continuing where I left off in The Jet Stream Grill, Part 1: CRI SOA Success Story, I share with you Part 2.

From Part 1 - Our Success Story destination was the Jet Stream Grill, a restaurant located in Chattanooga, Tennessee that is owned by Chattanooga TV meteorologist Neal Pascal and his wife, Linda.

Timing was this past Sunday, when I got up close and personal with some of the dirtiest carpet I have ever seen. I went on location with a film crew and an SOA-certified cleaning crew to make a video showing how, even in the worst situations, Seal of Approval products and equipment perform beautifully.

I had visited the Jet Stream Grill a few weeks earlier, and noticed then that the carpet was in real need of a cleaning. In fact, the first night I visited the restaurant, in the dim, “atmospheric” lighting, my impression was that the carpet had a custom-designed “jet stream” pattern in it. A few steps later I realized what I was seeing was dirty foot traffic lanes leading from the outside and kitchen entrances and winding throughout the dining area.

The Jet Stream Grill’s problem was not so much that the owner didn’t have the carpet cleaned; it was simply not cleaned often enough. In addition to the inadequate maintenance schedule, the restaurant also lacked adequate soil prevention in the form of walk-off mats at the kitchen and outside doors.

The work started around 3 o’clock in the afternoon, as soon as the last diners had left. First, Tony Gladson and Edward Hooker from Spectra Product Care vacuumed the entire carpet, then applied an SOA-certified pre-spray.

Next, they gave the carpet a thorough going-over with a counter-rotating brush agitator machine that worked the cleaning solution down into the short, cut and loop commercial pile, lifting the tufts as it went.

When they finished, I was impressed at the amount and color of dirt that came off that machine. Not to mention grossed out.

Then they extracted, using their truck-mounted Steamway Legacy 2100 Powermatic. Once more around with the agitator machine, and we were done. When Neal stopped by on his way home from doing the weather, Tony gave him a suggested schedule for deep and interim cleanings and a plan for walk-off mats.

For my part, I helped vacuum and use the brush agitator. I even used the wand extractor a little bit. Tony and Edward left no stone unturned – they removed gum and other stuck-on dirt, and trimmed any loose tufts they saw. I discovered that commercial carpet cleaning is hard, hot work, and I was amazed at how Tony and Edward stayed in such good spirits and never seemed to get tired. I was so wiped out you could have mopped the floor with me by the time we finished.

The photos show you before [that's the one of me with a serious carpet agitator] and after.

So, in answer to the original question we asked ourselves at the onset of this CRI SOA case study - Can This Carpet Be Saved? - the answer is YES!

Do you have a Seal of Approval success story? If so, James Beach and I would love to hear from you.

~ Bethany

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